Shipping & returns
In the event that you are unsatisfied with your purchase and would like to return the item(s) for a full refund or exchange, Access Ropes are more than happy to assist.
Return & Refund Policy
Thanks for shopping at accessropes.com. If you are not entirely satisfied with your purchase, we’re here to help.
- You have 14 calendar days to return an item from the date you received it.To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Access Ropes has the full right to not grant a full refund at any time.
If you need further assistance or are unclear with any information please email [email protected].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.